Careers

We're looking for energetic, motivated people who can embody and embrace our ideals. If you think you would fit in at Mitsubishi Motor Sales of Canada, Inc. (MMSCAN), send your resume to the address/email below:

Human Resources
Mitsubishi Motor Sales of Canada, Inc.
P.O. Box 41009
Mississauga, Ontario
L4W 5C9

hr@mitsubishi-motors.ca

Current Opportunities

Job Title: Manager, Public Relations Reports To: Director, National Marketing

PURPOSE

Provide professional direction and administration to showcase and enhance the image of the company’s products and brand to both external and internal audiences (e.g. national & trade media communications, internal communications, etc.).

RESPONSIBILITIES

• Develop and manage product media launch plans.
• Develop and manage media events. (Ride & drives, media dinners, journalism awards, etc. as applicable)
• Responsible for budgeting and monitoring/control of expenses for PR cost centre.
• Manage the national press fleet including budget, vehicle order/turn-in, maintenance, and scheduling to promote vehicles with appropriate media.
• Plan, develop, and execute internal communications as required.
• Responsible for media website look and content with assistance of vendor. Coordinate French translation of content.
• Working with Marketing, help plan and manage MMSCAN presence and activities at auto shows.
• Develop and publish news releases.
• Monitor Mitsubishi Motors press coverage and publish summaries for Management.
• Write speech content for Company Management as required.
• Coordinate with other Mitsubishi press offices (US, Japan, etc.) to ensure consistent messaging for the brand.
• Coordinate with MMSCAN internal departments to meet overall company needs.
• Other duties as assigned or required.

TYPICAL EDUCATION & EXPERIENCE PROFILE

• 3 - 5 years prior professional-level automotive experience in Public Relations, Marketing, or related field.
• BA/BS degree in Marketing, Communications, Public Relations, or equivalent combination of education and experience.
• Bilingual in French is an asset but not required.

PROFILE DIFFERENTIATORS

• Knowledge of current automotive publications and key press contacts.
• Knowledge of automotive systems, MMSCAN product line and product features.
• Key contacts within the industry.

SPECIAL REQUIREMENTS

• Current valid driver's license and MMSCAN approved driving record.
• Domestic travel will be required.

Qualified Candidates should submit resumes via email to HR@mitsubishi-motors.ca.

Job Title: Manager, Technical Services Reports To: Director, Aftersales

PURPOSE

Manage the Technical Service operations that include Product Quality, technical bulletins, tools/equipment and Training operation including all national support functions and warranty administration designed to achieve MMSCAN’s "Fixed Right First Time", customer retention and warranty cost reduction targets.

RESPONSIBILITIES

• Develop operational business plans, strategies and initiatives for implementation to support MMSCAN Customer Satisfaction, Fixed Right First Time (FRFT), Customer Retention and warranty cost reduction targets.
• Manage service manual and owner’s manual development to ensure product accuracy/high quality.
• Develop and implement service technical training strategies, operational plans, and budgets to support FRFT and customer retention targets.
• Manage the development and operation of the Technician Certification / Recognition Program.
• Provide leadership and strategic direction to the training team to ensure all training delivery resources are targeted to achieve maximum business results.
• Develop and implement service technical training standards, policies, and procedures to ensure maximum organizational effectiveness.
• Provide leadership and strategic direction to the warranty department staff to ensure warranty resources are targeted to achieve corporate goals.
• Provide special project assistance as requested by executive management.
• Develop/implement strategies for ensuring dealer special service tools and equipment are always maintained to MMSCAN standards.
• Manage special tools/equipment and technical materials inventory.
• Manage MEDIC-II/MUT III functionality for MMSCAN products.
• Manage the work group team by providing opportunities for employees to become actively engaged through growth/development, fostering open/honest communications, teamwork, and creativity with high involvement, productivity and efficiency.
• Other duties as assigned or required.

TYPICAL EDUCATION & EXPERIENCE PROFILE

• 10 - 12 years of automotive technical service experience related to vehicle repair, managing the development of technical service publications, technical training curriculum, FRFT improvement programs, and service tools/equipment.
• Previous technical parts & service field experience (DPSM).
• BA/BS degree or equivalent combination of education and/or work experience.
• Valid driver's license and MMSCAN approved driving record.

PROFILE DIFFERENTIATORS

• Previous technical publication/curriculum development and service management experience in a wholesale vehicle environment.
• Previous supervisory/managerial experience.
• Class A technician’s certificate an asset.
• French bilingualism an asset.
• MBA or other appropriate advanced degree an asset.

Qualified Candidates should submit resumes via email to HR@mitsubishi-motors.ca.

Job Title: Specialist, Technical Training (Bilingual)

PURPOSE

Improve dealership service technician vehicle repair skills and "Work Done Right the First Time" job performance through the effective delivery and facilitation of automotive service technical training courses. Provide technical assistance to dealership technicians and MMSCAN field staff to repair customer vehicles, identify and investigate emerging issues.

RESPONSIBILITIES

• Facilitate the effective delivery of service technical training courses to Mitsubishi Motors dealership technicians to improve vehicle repair skills and "Work Done Right the First Time" job performance.
• Properly prepare the training facility, vehicles, and tools/equipment as required prior to course delivery and return the environment to its appropriate state once the training is completed. Also, administer the course support logistics of conducting training in the mobile/field environment.
• Administer class participant enrollment processes and course completion records.
• Assist in the daily operation and maintenance of the training vehicle pool, facility, tools and equipment.
• Assist in the development of the Service Technical Training courses to ensure appropriateness to Canadian requirements and laws.
• Provide subject matter expertise assistance in the development of technical training curriculum, training pilot, and train-the-trainer sessions.
• Answer centralized Vehicle Techline calls and provide assistance to dealership and field staff to facilitate/assist in vehicle repairs.
• Track and follow-up on all Techline calls to ensure complete and competent repair and to understand and bring to closure issues that remain open.
• Provide accurate and timely feedback to DPSM on dealer and field issues that need to be addressed in order to improve dealership ability to fix vehicles right the first time.
• Other duties as assigned or required.

TYPICAL EDUCATION & EXPERIENCE PROFILE

• Fully bilingual in verbal and written English and French.
• 5-10 years of experience in automotive technical positions such as Product or Service Engineer, Technical Trainer, Technical Publications, Course Development, etc.
• Class A equivalent licensed automotive technician, BA/BS degree in Engineering an asset.
• Working knowledge of NASTF, Federal Motor Vehicle Safety Standards (CMVSS), Environment Canada Regulations and NRCan Regulations an asset.
• Ability to travel as much as 30%.

PROFILE DIFFERENTIATORS

• Knowledge of MMSCAN Products.
• Moderate knowledge of graphic production and desktop publishing software.
• Advanced instructional design skills, including: needs analysis, performance-based objectives, adult learning methodologies, experiential learning strategies, media design, and criterion measurement instruments.
• Previous technical publication/curriculum development and service I/T management experience in a wholesale vehicle environment.

Qualified Candidates should submit resumes via email to HR@mitsubishi-motors.ca