Careers

We're looking for energetic, motivated people who can embody and embrace our ideals. If you think you would fit in at Mitsubishi Motor Sales of Canada, Inc. (MMSCAN), send your resume to the address/email below:

Human Resources
Mitsubishi Motor Sales of Canada, Inc.
P.O. Box 41009
Mississauga, Ontario
L4W 5C9

hr@mitsubishi-motors.ca

Job Title: Bilingual Specialist, Parts


PURPOSE

  • The Bilingual Specialist, Parts will effectively support, train and assist all dealer parts personnel and DPSM’s in the proper use of our computer systems and processes. The incumbent will also monitor dealer orders and vendor receipts to maintain service levels and standards that meet corporate objectives for the Parts Distribution Centre.


RESPONSIBILITIES


    Dealer support

  • Maintain a professional rapport with dealer and field staff to resolve any issues/concerns in a timely and accurate manner and follow-up where required.
  • Inform and coach dealer staff on Mitsubishi’s Parts Policies, computer systems and be familiar with ASACAPS, (Aftersales Support Application - Computerized Automatic Parts Search), use and content.
  • Determine ETA’s and assist dealer with VOR situations to expedite the shipment of B/O parts, prioritize parts releases as required to best correct the situation at hand.
  • Where necessary direct non-parts related calls/questions to the appropriate department for resolution.
  • Issue parts bulletins as required as well as ongoing department closures and or delays (weather, power loss, etc.).

  • Dealer orders

  • Assist dealers where necessary with entering orders.
  • Monitor and assist supervision with the printing of pick tickets and packing slips.
  • Maintain packing slip filing system including waybill data entry as required.
  • Provide dealer feedback on packaging issues, damages, missing and late shipments to the appropriate carrier.

  • Dealer returns

  • Communicate and assist dealers with their return request.
  • Conduct investigations as require through DPSM/Dealer communication.
  • Assist receiving department with issues and discrepancies on dealer returns (dealer/DPSM communications).
  • Update the system accurately with required information.
  • Coordinate credits with accounting where required.

  • Royal-4 System

  • Provide guidance/training to all dealers and field staff on system.
  • Communicate issues and provide possible resolutions/enhancements for the system to further improve its functionality.
  • Follow-up with all parties to ensure corrective action is completed and tested.
  • Publish required communication to ensure dealer participation and buy-in.

  • ASACAPS

  • Assist dealers with backorders, order entry, freight claims, general troubleshooting and locating parts on ASACAPS.
  • Verify stock visually from distribution center stack.
  • Relabel incorrect stock, ie LH/RH mispacks, wrong color, missing component.
  • Make kits from component parts.
  • Order and control the distribution of ASA caps keys to dealership and internal staff.

  • Freight – Monitor dealer complaints; provide resolution settle outstanding DTA invoices. Communicate and follow up for a resolution with carriers concerning any discrepancies, issues in service levels, abnormal damage in an area etc.
  • Create updates to Parts Policies and procedures manuals.
  • Maintain accurate files for all PDC documents including receiving tickets, packing slips, way-bills; prepare and expedite the off site storage of all long term storage needs.
  • Ensure accurate setup of new dealers, including initial kit and R4 account creation.
  • Conduct annual dealer satisfaction survey for both PDC related items and freight carriers and present results.
  • Monitor results of the DDS, (Dedicated Delivery System), program and expand program as required.
  • Provide department weekly reports as required and distribute.
  • Other related assignments as determined.


TYPICAL EDUCATION & EXPERIENCE PROFILE


    Skills

  • Excellent oral and written communication skills in both French and English
  • Automotive technical background
  • Excellent telephone manner
  • Deals well with pressure situations and deadlines
  • Superior organizational, problem solving & analytical skills
  • Working knowledge of the auto supply chain
  • Ability to work in a team environment and meet departmental targets
  • Ability to prioritize and deal with changing priorities
  • Proficient in MS Office Word/Excel along with advanced PC skills
  • Skilled in warehousing and logistics best practices
  • A good understanding of freight and logistics

  • Experience

  • 3 years experience in distribution, logistics or supply-chain knowledge
  • 2 years experience in a customer service environment (call centre)

  • Education

  • Post secondary diploma or equivalent experience in logistics or automotive related curriculum
  • Dangerous goods/WHMIS certified


PROFILE DIFFERENTIATORS

  • Auto manufacturer parts supply knowledge/experience
  • Experience with an inventory/warehouse management system
  • Experience in automotive parts environment

Qualified Candidates should submit resumes via email to HR@mitsubishi-motors.ca.

 

Job Title: District Sales Manager - British Columbia


PURPOSE

  • In a business consultant capacity, assist MMSCAN dealers to sell Mitsubishi vehicles and accessories, while providing their customers with a satisfactory buying experience and yielding profitable operations for the dealer. Develop a long-term relationship with dealers within the assigned district.


RESPONSIBILITIES

  • Attain district wholesale and retail sales objectives.
  • Contact dealerships, and coordinate wholesale, retail vehicle, and accessory sales activities with dealer principal, general manager and/or department managers.
  • Communicate with dealerships and provide consistent direction of policies, procedures, etc.
  • Monitor dealers adherence with policies and procedures, and participation in sales, marketing, and advertising programs.
  • Advise senior management of non-compliance situations and recommend solutions.
  • Analyze individual dealership sales, market penetration, and vehicle inventory.
  • Develop and recommend marketing/promotional strategies to assists dealership in maximizing wholesale/retail sales volume, profitability, and customer satisfaction.
  • Coordinate, plan, and implement sales strategy with knowledge and cooperation of district counterparts.
  • Execute MMSCAN’s DSM Guidelines and policy & procedures.
  • Perform other duties as assigned or required.


TYPICAL EDUCATION & EXPERIENCE PROFILE

  • Five years of professional level automotive retail/wholesale experience including three years as a District Sales Manager.
  • Bachelor’s degree or equivalent combination of education and experience.


PROFILE DIFFERENTIATORS

  • Prior automotive retail sales experience such as Sales Representative, Sales Manager, F&I Manager.


SPECIAL REQUIREMENTS

  • Extensive travel is often required.
  • Must maintain a valid driver’s license and a MMSCAN approved driving record.

Qualified Candidates should submit resumes via email to HR@mitsubishi-motors.ca.