Carrières

Carrières

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Ressources humaines
Mitsubishi Motor Sales of Canada, Inc.
Code postale 41009
Mississauga (Ontario)
L4W 5C9

hr@mitsubishi-motors.ca

Current Opportunities

Job Title: District Parts & Service Manager - T2 – Quebec Region


PURPOSE

  • Communicate, implement, and assist dealer parts and service departments through programs, policies, and procedures which develop and maintain a well-managed, profitable parts and service department, while developing a long-term professional relationship with dealers in the assigned district.


RESPONSIBILITIES

  • Regularly contact dealerships and communicate, implement, and administer Aftersales Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement.
  • Monitor and advise management of dealers’ adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Service Training, Warranty Administration, Consumer Relations, Customer Satisfaction, etc.
  • Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service profitability.
  • Provide guidance and training to dealership personnel in Inventory Control, Service Training, Warranty Administration, Consumer Relations, etc..
  • Provide automotive technical guidance/recommendations to dealership service personnel.
  • Process, resolve, and close customer inquiries.
  • Perform other duties as assigned or required.


TYPICAL EDUCATION & EXPERIENCE PROFILE

  • Five years of professional level automotive retail/wholesale experience including three years as a District Parts/Service Manager.
  • Bachelor’s degree or equivalent combination of education and experience.
  • Must be bilingual – French and English.


PROFILE DIFFERENTIATORS

  • Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
  • Prior automotive wholesale experience in positions such as Warranty Auditor, Customer Service, etc.
  • ASE certification in four or more areas.


SPECIAL REQUIREMENTS

  • Must maintain a valid Provincial driver’s license and Company-approved driving record.
  • Qualified Candidates should submit resumes via email to HR@mitsubishi-motors.ca.