May 15, 2020

Special Safety Response: COVID-19 in Canada

In the middle of this emergency situation, Mitsubishi Motors Canada is putting safety at the core of everything we do. From our head office to our Parts Distribution Centre to our Dealerships across the country, we are adapting every day to respond to the needs created by the COVID-19 crisis that affects us all.  

A Changing Landscape

We know that the health and safety of every Canadian must come first and we are working together to get through this.

At our dealerships, we take the responsibility of reopening our dealerships very seriously and have all necessary steps in place to have a safe shopping experience.

Across Canada we are ready and open to serve you with precautions in place*.

Steps to Safety

Our Dealerships understand the genuine need for heightened sanitation and have augmented processes on site to ensure hygienic and disinfected facilities.

Where possible, dealers are picking up and home delivering vehicles for service or for test drives.

To keep everyone safe, Mitsubishi Motors has incorporated physical distancing recommendations from Health Canada.

We have enhanced procedures to interact with our customers by offering services virtually and by phone.

We have created a stay-at-home plan for all head office and regional employees and stringent protocols for employees who are not able to work from home, including necessary technicians who service our vehicles.

At our Parts Distribution Centre, we have enhanced sanitation and safety procedures.

Everyone’s health, from employees to customers, remains our priority.

We’re here to help.

Serving Canadians and Financial Relief

Mitsubishi Motors Financial Services, our vehicle financing partner, is implementing a plan to ease financial stress, including payment rescheduling arrangements of up to 90 days and deferred payments on new vehicle purchases for 180 days**.

Speak to an MMFS (MMFS) customer service representative for details at:

1-877-739-9837
[email protected]
[email protected]

Lease Extensions

For eligible customers who have leases scheduled to mature between now and May 31, 2020, we are offering an option to extend their leases for up to four months. Please call the Mitsubishi Motors Customer Experience Centre at 1-888-576-4878 for more information.

Thank you to our Essential Healthcare Providers

Mitsubishi Motors recognizes and appreciates the incredible commitment of Canada’s health professionals who are working tirelessly to minimize the impact of this dreadful worldwide health situation. As a thank you, Mitsubishi Motors is offering essential healthcare professionals*** invoice pricing and a $500 First Responder Rebate on top of current retail incentives.

Questions? Contact us

For customer roadside assistance or other customer services visit our Owners’ web page. Find us on our Customer Service hotline (+1-888-576-4878), and on our social media (@mitsubishican).

Contact your nearest dealership directly to find out more about changes made in your community’s store and service facilities.

What’s next?

Canadians are showing remarkable capacity to help each other and cooperate in getting through these difficult times.

Together we will collectively get through this.


Frequently Asked Questions

Is Mitsubishi Motors offering financial relief for its customers?

Yes. To help ease financial stress, Mitsubishi Motors Financial Services, our vehicle financing partner, is implementing a plan to ease financial stress, including payment rescheduling arrangements of up to 90 days and deferred payments on new vehicle purchases for 180 days**. Speak to an MMFS customer service representative for details at: 1-877-739-9837 or [email protected].

Do you have a program or rebates for health care workers?

For our healthcare professionals on the frontlines, there is no option to stay home and for some that means the need to purchase a new vehicle for reliable and safe transportation. We greatly appreciate all that our healthcare heroes do and have expanded the definition of ‘First Responder’ for our First Responder Rebate Program to include a wide variety of healthcare professionals who are keeping us safe. The First Responder Program provides a $500* rebate that is combinable with other offers. In addition, we are pleased to offer essential healthcare providers with  invoice pricing.

*Not combinable with the Military rebate.

Are you still offering Roadside Assistance?

Roadside Assistance is available. Should your dealership be closed, Roadside Assistance will drop your vehicle off at the next closest dealership of your choosing.

What are the safety steps you have incorporated?

Heightened sanitation standards including elevated hygiene, frequent hand-washing and disinfection of vehicles, and distancing measures as recommended by Health Canada are just few of the steps dealerships have incorporated as a result of COVID-19.

Is my local dealership open?

Many of our dealerships are open and ready to serve you with the strictest safety standards in place. It is best to confirm with your local dealership services available to you. You can find local dealership contact information within FIND A DEALER located on the top navigation bar.

What do I do if my dealership is closed and I need to contact someone there or service my vehicle?

Many of our dealerships across the country are open and ready to serve you. If you have trouble reaching your dealership, you can also contact our Customer Experience Centre at 1-888-576-4878.

Are you still selling vehicles?

In many provinces dealership showrooms are open with strict safety standards in place. In addition, many of our dealerships can help you remotely if the showroom of a particular dealership is closed. Please contact your dealer directly to see what is available to you.

How are you supporting the community?

Since 2016, we have partnered with the Breakfast Club of Canada (BCC) to donate hundreds of thousands of breakfasts together with our dealers. Now the need is even greater and BCC has created the COVID-19 Emergency Club Fund. BCC is now delivering food hampers to help families in need.

We are pleased to support BCC with a $50,000 donation by our company and our dealers. We are also pleased to lend our Community Utility Vehicles (CUV) for greatly needed transportation and logistical support across the country. 

To donate directly to BCC visit breakfastclubcanada.org.

 

*In accordance to government regulations

*If customers currently own a Mitsubishi vehicle that is financed through Mitsubishi Motors Financial Services (MMFS), our finance partner, and they have been impacted by the COVID-19 virus, their customer service team will provide payment rescheduling arrangements of up to 90 days on a case-by-case basis. Should a customer decide now is the time to purchase a new vehicle, MMFS is also offering 180-days deferred payments on their purchase, on loans up to 72 months, depending on individual credit. Offer ends June 1.

*** Eligible healthcare professionals for the First Responder and VIP dealer invoicing program are:

  • Cardiology Technologists,
    o Medical Sonographers
    o Respiratory Therapists
    o Psychologists
    o Ambulance Attendants
    o Physiotherapists
    o Registered Psychiatric Nurses
    o Physicians
    o Licensed Practical Nurses
    o Registered Nurses
    o Personal Support Worker (PSW)
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Δ All pricing/total obligations/costs of borrowing is based on Manufacturer’s Suggested Retail Prices (MSRP) plus $1,325/$1,650 freight, $250 PDI and $100 air conditioning charge. Insurance, registration, licensing, duty on new tires and other fees, taxes and duties are not included. Pricing calculations for information only and not an offer. Dealer is free to set prices and may sell for less. Pricing may change without notice.

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