March 23, 2020

Special Safety Response: COVID-19 in Canada

In the middle of this emergency situation, Mitsubishi Motors Canada is putting safety at the core of everything we do. From our head office to our Parts Distribution Centre to our Dealerships across the country, we are adapting every day to respond to the needs created by the COVID-19 crisis that affects us all.  

A Changing Landscape

We know that the health and safety of every Canadian must come first and we are working together to get through this.

At our dealerships, we are following all necessary government orders for essential services. In some provinces that means sales rooms will close temporarily while Service Centres remain open.

Contact your nearest dealership directly to find out more about changes made in your community’s store and service facilities. (Note: From March 25 to April 13, Quebec Service Centres will only be able to serve essential businesses.)

Steps to Safety

Our Dealerships understand the genuine need for heightened sanitation and have augmented processes on site to ensure hygienic and disinfected facilities.

Where possible, dealers are picking up and home delivering vehicles for service or for test drives.

To keep everyone safe, Mitsubishi Motors has incorporated physical distancing recommendations from Health Canada.

We have enhanced procedures to interact with our customers by offering services virtually and by phone.

We have created a stay-at-home plan for all head office and regional employees and stringent protocols for employees who are not able to work from home, including necessary technicians who service our vehicles.

At our Parts Distribution Centre, we have enhanced sanitation and safety procedures.

Everyone’s health, from employees to customers, remains our priority.

We’re here to help.

Serving Canadians and Financial Relief

Mitsubishi Motors Financial Services, our vehicle financing partner, is implementing a plan to ease financial stress, including payment rescheduling arrangements of up to 90 days and deferred payments on new vehicle purchases*.

Speak to an MMFS (MMFS) customer service representative for details at:

[email protected]
[email protected]

Questions? Contact us

For customer roadside assistance or other customer services visit our Owners’ web page. Find us on our Customer Service hotline (+1-888-576-4878), and on our social media (@mitsubishican).

Contact your nearest dealership directly to find out more about changes made in your community’s store and service facilities.

What’s next?

Mitsubishi Motors recognizes and appreciates the incredible commitment of Canada’s health professionals and frontline workers who are working tirelessly to minimize the impact of this dreadful worldwide health situation. Canadians are showing remarkable capacity to help each other and cooperate in getting through these difficult times.

Together we will collectively get through this.

*If customers currently own a Mitsubishi vehicle that is financed through Mitsubishi Motors Financial Services (MMFS), our finance partner, and they have been impacted by the COVID-19 virus, their customer service team will provide payment rescheduling arrangements of up to 90 days on a case-by-case basis. Should a customer decide now is the time to purchase a new vehicle, MMFS is also offering 90-days deferred payments on their purchase, depending on individual credit.


Δ All pricing/total obligations/costs of borrowing is based on Manufacturer’s Suggested Retail Prices (MSRP) plus $1,325/$1,650 freight, $250 PDI and $100 air conditioning charge. Insurance, registration, licensing, duty on new tires and other fees, taxes and duties are not included. Pricing calculations for information only and not an offer. Dealer is free to set prices and may sell for less. Pricing may change without notice.

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